Tesco data quality issue is not illegal!
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I don't know about you, but I personally have a trust issue with Tesco when it comes to the information they provide you to help you make your purchasing decision.
My big frustration is the so called ‘information’ they give you to help you work out which brand is the cheapest per 100g or 100 sheets.
They mix up the comparison information using Kg and g for the same range - I'm OK with this level of mental math’s, but I know that others can not work out which item really is the cheapest when faced with this ‘mis-information’.
Yesterday I was buying coffee and noticed this label:
The price for a 200g jar is £4.38, yet the price per 100g is £4.38!
At £4.38 per 100g the 200g jar should be £8.76 - Being an honest citizen and being concerned for Tesco's profits, I pointed the error out to a member of staff.
Over the next five minutes I was given explanations from four different members of staff that ranged from, 'That's the way the computer prints them' and 'These things are set by head office', through to the Managers view, 'It's not illegal'!
It may not be illegal, but that response did not help develop customer trust!
My free consultancy / 'quick and dirty' advise to Tesco's Price Integrity team is to put all the shelf edge label pricing information in to a database (if it’s not already in one) and run a daily report which identifies items where the price does not equal the price per 100g X its weight!
A simple check, which whilst not a legal obligation, sounds like good practice to me :-)
Only a twit would be rude enough to twitter
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I recently set up a Twitter account and being ‘home alone’ tonight I added Twitterrific to my iPhone. Safely in the knowledge that my wife and kids would not walk in on me, I nervously lost my ‘twitter-virginity’ – (Thanks Gary :-)
Whilst I am keen to see what happens next, I will make sure I don’t become a rude twit!
Can a DQ blog damage your reputation?
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You can’t but help notice the tremendous ‘bow wave’ that is (at long last) forming around the management and exploitation of data.
“Moore’s Law” it seems can now be applied to Data Quality (DQ) – If a Google search for DQ related books, consultancies and blogs is not enough to convince you, the volume of new registration notifications to DQPro (which is starting to make my inbox feel like its under ‘spam attack’) might - The growing demand for ‘New Learning’ on the subject of DQ is clear!
Continue reading "Can a DQ blog damage your reputation?" »
Maybe some good is already coming out of the credit crunch?
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Further evidence supporting the ‘information tipping point’ emerges…
Since starting back after the holidays, I have noticed an increasing flow of emails and phone calls from agencies doing searches for, Information Management (IM), Data Architect and Data Quality Management type roles. – (brand new / 'greenfield' roles). The search for related technology tools such as data profiling and the new ‘wonder solution’ MDM (Master Data Management) also seem to be on the up.
Digging a little deeper the emerging picture is that in trying to respond to the developing financial crisis, companies have found it difficult or impossible to provide management with the information they ask/need to steer the organisation through these troubled times.
Continue reading "Maybe some good is already coming out of the credit crunch?" »
Do you understand binary?
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"There are only 10 types of people in the world - those who understand binary and those who don't"
Anyway, made me chuckle :-)
It's not been a good week for me and technology
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I’ve not been having much luck with technology lately.
My trusty old Sony Vaio has become extremely slow and crashes very frequently – even after two complete reinstalls! I can’t get hold of a stable video device driver and as my iPhone is no laptop replacement, I NEED a new laptop…
At the same time, my fall back laptop (my daughters MacBook) has decided that as it’s now month 13 it’s time to break! It fails to complete the start-up process 95% of the time. Luckily I took out the extended cover and is in the hands of the Apple Genius Bar in Cambridge…
All of this has meant no easy blogging, etc :-( so against the advise of my Mac Guru (Guy Dickinson) – (He suggested I wait a couple of weeks to see if Apple announce a new version of the Macbook Pro) I rang Apple, confirmed they could deliver in five days, and placed my order.
Imagine my disappointment/frustration/anger when their website is now quoting a delivery date of July 12th!!! 14 days from the date of order!
Time to become an unreasonable customer…
